Category: Industry

March 31, 2021

G2: A new solution evolves from a tradition of reverse logistics excellence

How do you reinvent reverse logistics? Find the man who coined the term, build a team of leaders from his 123 year-old company, partner with innovative technology companies, develop a solution that adapts to each unique customer, and focus on sustainability, not liquidation. At least, that’s how G2 is doing it.

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March 8, 2021

We Belong in Tech

Although women are underrepresented in tech, making up only 25% of the workforce, more than a third of our employees at ServiceCentral are women.

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November 2, 2020

How Paragon Bay Uses ServiceManager to Drive Revenue

ServiceManager Customer Success When Bob Everest took over as Paragon Bay’s CEO in 2006, it...

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October 27, 2020

ServiceCentral Announces Completion of SOC 2 Compliance

From ServiceCentral CTO Jeff Foster: Every company that stores sensitive data has a responsibility to its customers to take every measure to secure their information, prevent data theft, and implement controls.

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August 26, 2020

Company Rolls Out RepairQ to Improve Customer Experience

HARTLAND, Wis., Aug. 24, 2020 -- For customers at Batteries Plus Bulbs' more than 700...

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July 30, 2020

Reverse Logistics Management Solutions for the Medical Industry

The Business Problem The global pandemic has not only resulted in stay at home orders,...

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July 6, 2020

ServiceManager 8.0 Gives Customers an Updated Experience as Returns Increase

ATLANTA, Jul. 7, 2020—ServiceCentral released its ServiceManager™ 8.0 upgrade today providing customers with enhanced usability...

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July 6, 2020

ServiceManager 8.0: Helping OEMs, 3PLs, and Service Depots Improve Customer Satisfaction

An Interview with ServiceCentral’s Chief Operating Officer, Darrell Morales Darrell Morales calls himself a technologist...

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June 8, 2020

Giving Earth a Fighting Chance Through Repair and Reuse

The Value of Connection During a Crisis While writing this article in April of 2020,...

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